Contact us
Questions about a screen for a window or a door, measuring up, your order or delivery? We are happy to help.
A person on our team reads every email. Write to us any time and we will reply as soon as we can.
For an order enquiry, include your order number and checkout email address. Follow delivery on our Track My Order page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameMagnetic Screens Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- Singapore administration111 Somerset Road, #07-07, TripleOne Somerset, Singapore 238164
- Registered addressSuite 8, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@singaporemagneticscreens.com
Orders of $50 or more ship free. Under $50, EXPRESS DELIVERY at $22 is the delivery option, and you can choose it at any order value. See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How do I track my order?
Use the tracking number in the email we send when your order ships, on the order tracking page.
Can you help me choose a screen?
Yes. Send us the measurements of the window or doorway and the product you are looking at, before you order, and we will tell you which size to take.
When will you reply?
Usually within one business day.
What should I put in an order enquiry?
Your order number and the email address you used at checkout.
Is there a phone number?
There is, and it is on this page. It reaches an international call centre, so email is faster and it is the route we answer first.
Do you have a shop I can visit?
No. We sell online only, with no retail premises.
Where do you deliver?
Across Singapore.
What does delivery cost?
Free on orders of $50 or more. Under $50 the delivery option is EXPRESS DELIVERY at $22.
How long does delivery take?
5 to 7 days, after a 24 to 48 hour handling time while the order is picked and packed.
My order has not arrived. What now?
Check the tracking number first, then email us with your order number.
What if it arrives damaged?
Email us with your order number and a photo of the damage and we will put it right.
Can I change my order after placing it?
Email us within 12 hours with the order number. Most orders ship within 24 hours.
Can I cancel an order?
Yes, until it ships. A 12.5% service and processing fee applies to cancellations, as our refunds and returns page sets out.
Can I return something?
Yes, within 15 days of purchase, less a non-refundable $55 per order handling fee. Custom sized screens cannot be returned.
Do I pay to send a return back?
Yes. Returns go back to the warehouse the parcel came from, at your cost. Email us before you send anything back.
How can I pay?
By credit or debit card through Stripe, or with PayPal.
What currency will I be charged in?
Singapore dollars.
Is my card safe?
We never see or hold your card number. Card payments are handled by Stripe and PayPal payments by PayPal.
I did not get an order confirmation email.
Check the spam folder first, then email us. It is usually a typo in the address at checkout.
Which size do I need for my window?
Measure the opening and take the size above it, then trim the screen down. Send us the measurements if you want us to confirm.
Which size do I need for my door?
Measure the door frame width and height and add 2cm at the top and 2cm on each side for the hook and loop strip. Doors run from 60cm to 180cm wide in two heights.
Do you install?
No. Every screen is fitted by the person who buys it. Nothing is drilled.
Can I get a custom size?
Yes, on request. Use the made to measure window or door quote page.
Do you repair screens?
Not as a service, but we sell the parts: replacement mesh, magnetic strip and PVC frame by the metre, and corner piece sets.
Do you sell to trade or in bulk?
Yes. Use the wholesale quote page and we will come back with pricing.
Can I order by email or over the phone?
Orders go through the site so the payment stays with Stripe or PayPal. If something is stopping you checking out, email us.
Do you send a receipt?
Yes, by email after you pay. If you need it again, email us with the order number.
Will you email me about anything else?
Only about your order, unless you ask us to. The privacy policy sets out what we hold and why.
What is the best way to reach you?
Email theteam@singaporemagneticscreens.com.
Something else is wrong.
Email us and say what happened. There is a person on the other end.