Refunds and returns
Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
15 days to return a product, and what happens if something arrives faulty.
Customer support
Email theteam@singaporemagneticscreens.com. We do our very best to answer support emails within 48 hours.
Cancelling an order
An order can be cancelled until it is shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours.
A 12.5% service and processing fee applies on all cancellations. Once packing and shipping have started, an order can no longer be cancelled.
Returns
Our products can be returned within 15 days of the original purchase, for an exchange or a refund, subject to the conditions below.
- A non-refundable $55 per order packing and handling fee applies.
- Custom sized screens cannot be refunded.
- Items must be shipped back to the warehouse your parcel came from, at your cost.
- The product must have been bought in the last 15 days, be unopened and in its original packaging, and you need your receipt, order confirmation or proof of purchase from this website.
- We cannot accept returns of purchases made from other retailers.
Your refund is processed 24 to 48 hours after we receive the returned item. It can be held as credit for a future purchase if you ask, or refunded to the payment method you used.
Sale items
Items bought on sale or with a discount code cannot be refunded. Only regular price items can be refunded.
Faulty or damaged items
If you receive a damaged or faulty product, tell us straight away at theteam@singaporemagneticscreens.com with your order number and a photograph. None of the conditions above apply to a fault: we will repair, replace or refund a faulty item under Singapore law, and no handling fee is charged on it.
Your rights under Singapore law
Nothing on this page limits your rights as a consumer. Under the Sale of Goods Act 1979, goods we sell must be of satisfactory quality, fit for their purpose and match their description.
Under the Consumer Protection (Fair Trading) Act 2003, if goods do not conform to your contract when they are delivered, you can ask us to repair or replace them, and where that is not possible or reasonable, for a reduction in price or a refund. A defect that shows up within six months of delivery is presumed to have been there at delivery unless we can show otherwise.
Singapore law does not give a general cooling-off period for online purchases. The return window on our refunds and returns page is our own policy, offered in addition to these rights.